Managing your pickups and finding your code

Before you start

You'll need to be signed in as a guardian on the household.

Managing authorized pickup contacts

1. Go to Your account → Family.
2. Add a pickup contact, or ask to remove one you no longer want on the list.

Every guardian on the household gets an email when the list changes. Adding someone takes effect right away. Removing someone has a 24-hour cooling-off period — the entry stays on the list with a "Pending removal" badge during that window, so another guardian has time to notice and cancel it if the removal was a mistake.

If your pickup-code text doesn't arrive

VolunteerCal doesn't have a place in the app to look up today's code yourself — the code is only sent by text at check-in. If it doesn't arrive:

• Ask a volunteer at a staffed kiosk to look your child up by name instead of the code. See Lost your pickup code? for exactly what happens there.
• If you're at a self-service station with no volunteer nearby, find the nearest staffed one or ask any team member to help.

Related

• Lost your pickup code?
• Running the kiosk on Sunday morning
• Caregiver permissions: check-in and pickup